The 5 Different Chatbot Types That Can Be Used to Automate Business Processes
The fundamental operations of a chatbot Support chatbots, which are still widely used, operate according to a set of predetermined criteria. They identify keywords and retrieve from a database a response that matches those keywords or phrasing patterns. A developer must first create this database using distinct expressions or another type of string analysis. As a result, the user's ability to communicate is limited to the database alone, and to receive a response, the user must include at least one keyword in their chats. The decision tree hierarchies of their forerunners, the menu/button-based chatbots, were displayed to the user as buttons. The most complex versions, such as the chatbots for skills and support, use deep learning and sophisticated Natural Language Processing (NLP) algorithms to comprehend interactions and get better over time. These are intelligent bots that can record chat histories, evaluate data, and make appropriate recommendations. They look for pattern...