The Science and Art of Creating Conversations for Chatbots

 

Every single customer wants answers to their inquiries. It hardly matters whether their inquiry is answered by people or AI. However, most of them want customer service staff to treat them as people, not simply numbers.

So, to match the volume of your customer support while being human, it has been introduced AI-powered chatbots and voice assistants. The purpose of these conversational tools is to interact with your users and assist them in finding answers to their questions. But how do you keep the conversations interesting?

Conversation Design holds the key to your solution.

 What is the conversation design for chatbots?

Conversation Design refers to the process of creating conversations between humans and robots that mimic our real-world discussions. It is referred to as a chatbot conversation design when used in chatbot talks.

Original Content:- The Science and Art of Creating Conversations for Chatbots

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